Welcome to TikCTRL. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.tikctrl.com and https://app.tikctrl.com and use our services, including our network management platform for MikroTik devices.

By using our site or services, you agree to the practices described in this policy.

1. Information We Collect

We collect the following types of information:

a. Information You Provide

Account Information: When you register, we collect your name, email address, and any other details you provide.
Billing Information: If you subscribe to our service, we collect billing information via our third-party payment processor (we do not store your credit card numbers).
Support Communications: When you contact us for support, we may collect messages, emails, and other information to help resolve your issues.

b. Information Collected Automatically

Device & Log Information: We collect data about your browser, IP address, device type, operating system, and access times.
Usage Data: We may collect information about how you use TikCTRL, including feature usage, click behavior, and other analytics data to improve our platform.
Cookies: Our site uses cookies and similar technologies to enhance your experience and track usage patterns. You can control cookies through your browser settings.

2. How We Use Your Information

We use your information to:

Provide, operate, and improve our services
Process payments and manage subscriptions
Respond to support requests
Send important service updates and account-related communications
Analyze usage to enhance functionality and user experience
Ensure security and prevent fraud or abuse

3. Sharing Your Information

We do not sell your personal information. We only share it as necessary with:

Service Providers: Third-party vendors who help us operate (e.g., hosting, billing, analytics)
Legal Requirements: If required by law, subpoena, or government request
Business Transfers: If TikCTRL is involved in a merger, acquisition, or asset sale, your data may be transferred as part of that transaction

4. Data Retention

We retain personal data as long as necessary to provide our services and fulfill the purposes outlined in this policy, unless a longer retention period is required by law. You may request deletion of your account and associated data at any time.

5. Your Choices

Access and Update: You may access and update your account information at any time through your dashboard.
Opt-Out of Communications: You can unsubscribe from non-essential emails at any time using the “unsubscribe” link.
Cookies: You can disable cookies in your browser settings, but this may impact site functionality.

6. Data Security

We implement technical and organizational measures to protect your information. While no system is 100% secure, we use industry best practices (including encryption and access controls) to keep your data safe.

7. International Users

TikCTRL is operated in the United States. If you access our services from outside the U.S., your information may be transferred and processed in the U.S. or other jurisdictions where our servers are located.

8. Children’s Privacy

TikCTRL is not intended for use by anyone under the age of 13. We do not knowingly collect personal information from children. If we learn that a child under 13 has provided us data, we will delete it.

9. Changes to This Policy

We may update this Privacy Policy occasionally. If changes are material, we’ll notify you through the platform or via email. Your continued use after changes means you accept the new policy.